Technical Program Manager — ServiceNow Program | Remote

<h2 dir="ltr">About the Role</h2> <p dir="ltr">We're looking for a Technical Program Manager to lead delivery of an enterprise ServiceNow program. This is a program and delivery leadership role, not hands-on development — you'll coordinate cross-functional teams across IT, operations, and delivery to keep a high-visibility, enterprise-scale ServiceNow initiative on track. ServiceNow platform familiarity matters here, but your core value is program rigor: planning, stakeholder alignment, and risk management at scale.</p> <h2 dir="ltr">What You'll Do</h2> <ul> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Own program-level planning and coordination for enterprise ServiceNow initiatives</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Align stakeholders across IT, operations, and delivery teams throughout the program lifecycle</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Track milestones, risks, and dependencies, proactively surfacing and resolving blockers</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Support and inform implementation decisions in collaboration with hands-on ServiceNow development teams</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Maintain transparent communication with stakeholders, including status updates and progress reporting</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Facilitate cross-functional meetings, workshops, and planning sessions</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Identify opportunities for process improvement across the program</p> </li> </ul> <h2 dir="ltr">What You Bring</h2> <ul> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Proven experience as a Technical Program Manager or Delivery Lead on enterprise-scale technology programs</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Working familiarity with the ServiceNow platform (competent-level understanding, not hands-on development)</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Strong stakeholder management and cross-functional coordination skills</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Experience tracking and managing program risk, milestones, and dependencies at an enterprise scale</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Excellent written and verbal communication skills, with the ability to translate technical details for business stakeholders</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Comfort operating in a high-visibility, enterprise program environment</p> </li> </ul> <h2 dir="ltr">Nice to Have</h2> <ul> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">PMP or other project/program management certification</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Experience with IT service management (ITSM) programs or platforms beyond ServiceNow</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Background in enterprise IT or consumer goods/enterprise technology environments</p> </li> </ul> <p><strong id="docs-internal-guid-27ec4f47-7fff-ff66-e752-ecfd0d0688e8"><br><br></strong></p>